Travel Advisory Updates

 

1) Embarkation & Disembarkation 2) Guest Accommodations 3) Common Public Areas 4) Food Hygiene Practices & Standards
5) Entertainment & Recreational Activities 6) Fresh Air Ventilation Systems 7) Medical Centre 8) Crew Members Practices & Standards

 

 

 

STAR CRUISES CARES, CRUISE WITH CONFIDENCE

Star Cruises' preventive measures to ensure a safe voyage

 

 

Safeguarding the health and safety of our guests and crew is our utmost priority.

Nordic safety standards

 

 

 

Preventive Measures (Part 1)—Embarkation & Disembarkation

 

 

Mandatory temperature screening and pre-boarding health declarations for all guests..

 

Infrared fever screening system at the ship gangway.

 

 

Higher frequency with increased levels of sanitization and disinfection at the ship gangway and passenger walkways.

 

Stringent checks for all embarking individuals including crew travel documents. (Note: Guests aged 70 years & above to provide a doctor’s certificate of fitness for travel.)

 

 

Online check-in for guests: receive designated arrival time at the cruise terminal to minimize crowd congestion.

 

Additional waiting areas for cruise boarding & disembarkation (with staggered times.)

 

 

Compliance with all local port and health authorities’ regulations.

 

 

Preventive Measures (Part 2)—Guest Accommodations

 

 

Higher frequency with increased levels of sanitization and disinfection in guests’ cabins with hospital grade disinfectants, including:

  • Twice daily wipe-down of guest cabins and guests cabin corridors
  • Fogging of vacant guest cabins and guests cabin corridors

 

Clean and disinfect guest bathrooms with heavy duty alkaline bathroom cleaner and disinfectant.

 

 

Timely removal of food items from cabins to prevent spoilage and cultivation of microorganisms and bacteria.

 

Timely housekeeping cabin turnover; bedsheets and linens professionally cleaned and disinfected at high temperatures.

 

 

Injection of diluted cleaning solution into drains to avoid clogged pipes and preventing bacterial growth.

 

In case of sickness, thorough cleaning and disinfection with hospital grade disinfectant and fogging the cabin after.

 

 

Preventive Measures (Part 3)—Common Public Areas

 

 

All public areas on board will undergo a two-tier sanitization process with thorough cleansing, fogging and wiping using hospital grade disinfectant. On-board Ship Venues and Cleaning Frequency:

  • Elevators: Every 2 hours
  • Public areas and facilities: 2 – 10 times daily
  • Spa and amenities: Min 2 times daily
  • Other Public Areas: To adjust disinfection frequency accordingly

 

Common public areas will be sanitized from once daily to 2 - 4 times daily and frequent touchpoints such as handrails, lift buttons, table-tops, door handles etc. will be sterilized every hour or less during peak hours (Embarkation & Disembarkation time, returning from shore excursions, meal periods.)

 

 

Frequent usage of heavy-duty neutral PH floor-cleaning agent to disinfect all floor areas of the ship.

 

Sanitizer dispensers available at various public areas and crew members stationed at key onboard venues to provide hand sanitation.

 

 

Preventive Measures (Part 4)—Food Hygiene Practices & Standards

 

 

F&B restaurants / bar areas, including galleys, will be cleaned and sanitized 3 times daily, during and after service.

 

Guests are encouraged to wash hands before entry and use sanitizer dispensers available at F&B outlet entrances/exits.

 

 

Guest seating will ensure ample spacing; disposable cutlery will be provided, upon request.

 

Self-service at F&B buffe restaurants will be suspended. All food & beverages will be served to guests by crew members wearing face masks & disposable gloves.

 

 

Culinary use of wild animals and related products are strictly prohibited.

 

Stringent procurement guidelines will be enforced and product sourcing from highly affected regions will be strictly prohibited.

 

 

Preventive Measures (Part 5)—Entertainment & Recreational Activities

 

 

The theatre will be sanitized before and after each show; 3D glasses disinfected before and after guest usage (if applicable.)

 

Cleaning and disinfection of all toys, games and Kids’ Club facilities twice daily and/or after every use.

 

 

All duty-free shops and entertainment venues will be disinfected twice daily before and after service.

 

All recreational equipment will be disinfected every 2 hours before guest usage.

 

 

Guests capacity will be limited to half the venue capacity to provide ample space between guests.

 

Sanitizer dispensers will be readily available at various venues including entertainment venue entrances/exits.

 

 

Tour coaches will be limited to half capacity & sanitized frequently; training for tour operators based on guidance from the WHO.

 

Spa & Gym facilities will be sanitized prior to and after usage by guests.

 

 

Preventive Measures (Part 6)—Fresh Air Ventilation Systems

 

 

100% external fresh air is filtered and supplied to each guest & crew cabin, and onboard public areas.

 

Air filters and cooling coils thoroughly checked, cleaned and replaced to ensure healthy air quality.

 

 

Preventive Measures (Part 7)—Medical Centre

 

 

Isolated wards available in the Medical Centre and cabins can be converted into quarantine rooms if required. (excluding Taipan ship.)

 

Contaminated items and medical waste will be properly sealed and disposed according to health & safety guidelines.

 

 

Used face masks and protective equipment disposed at designated central collection points.

 

Medical equipment and waste bins cleaned, disinfected and washed twice daily with hospital grade disinfectant.

 

 

Preventive Measures (Part 8)—Crew Members Practices & Standards

 

 

Twice daily temperature checks.

 

Reduction of crew movement.

 

 

Medical Centre Isolation Area staff related to suspected cases are required to:

  • wear adequate personal protection (face mask, eye protection, disposable gloves & disposal outer garment)
  • follow proper hand washing practices before and after work duty
  • update personal health information daily

 

  • All Frontline crew are required to wear face masks.
  • Housekeeping and F&B crew must wear disposable gloves.
  • Designated crew may also wear protective garments and eye protection if required.
  • All crew to use anti-bacterial hand soap for at least 20 sec to sanitize hands.

 

 

Provide Training Workshops and pertinent information on health and safety preventive measures.

 

  • All ll the mentioned preventive measures are derived from Star Cruises’ Outbreak Prevention and Response Plan, with supplementary updates from relevant shipping departments.
  • Content may be modified in accordance to the local homeport and regional government authorities’ laws and preventive measures implemented by the respective countries.
  • Genting Cruise Lines and Star Cruises reserved all rights to the final interpretation of these preventive measures.
  • Updated as of 6 April 2020